Job Description

Job Details: Job Location: Hebron, OH 43025, SUMMARY: This position is primarily responsible for assisting customers throughout the boat-buying process, from initial contact through delivery and follow-up, while providing an exceptional customer service experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Greet and assist customers in the showroom, at boat shows, and through phone, email, and online inquiries.
• Identify customer needs and recommend boats, motors, trailers, and marine accessories that best fit their lifestyle and budget.
• Conduct product demonstrations and walkarounds of boats and marine equipment.
• Explain features, benefits, warranties, financing options, and protection plans.
• Generate and follow up on sales leads.
• Prepare purchase agreements, sales paperwork, and customer documentation accurately.
• Coordinate with the finance, service, and delivery departments to ensure a seamless customer experience.
• Schedule and participate in boat deliveries and customer orientations.
• Maintain knowledge of current inventory, manufacturer programs, and industry trends.
• Assist in maintaining showroom displays, inventory presentation, and lot organization.
• Attend sales meetings, manufacturer training, and dealership events.
• Handles all aspects of customer service (internal and external customers alike)
• Ability to handle customer and employee issues, along with communicating to management regarding issues that need to be addressed.
• Responsible for promoting a positive culture within the department/store.
• Cleans and organizes work areas
• Enforces safety, health, and security rules.
• Adhere to all company policies and procedures.
• All other duties as required by management.

ACCOUNTABILITY:

Is accountable for sales and quality control.

COMPETENCIES:

Intellectual

• Analytical - Synthesizes complex or diverse information; collects and researches data.
• Design - Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
• Project Management - Communicates changes and progress; completes projects on time and within budget.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

• Customer Service - Responds promptly to customer needs; response to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; gives and welcomes feedback; supports everyone's efforts to succeed.

Leadership

• Visionary Leadership - Inspires respect and trust; mobilizes others to fulfill the vision.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well.

Organization

• Business Acumen - Demonstrates knowledge of market and competition.
• Diversity - Shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

Self-management

• Judgment - Supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
• Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
• Safety And Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.
• Initiative - Volunteers readily; undertakes self‑development activities; seeks increased responsibilities.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of; Inventory Software; and Order Processing Systems.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance or smell.

The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly exposed to explosives. The employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; outside weather conditions; extreme cold and extreme heat.

The noise level in the work environment is usually moderate.

Essential Functions/Physical Requirements:

Standing for extended periods, lifts packages, performs light cleaning functions, stocks and straightens merchandise, types data into a point-of-sale terminal, handles cash, assists customers with merchandise.

Equipment Used:

Computer, vacuum cleaner, light cleaning implements, step ladders, mild cleaning chemicals, marine cleaning chemicals.

Check marks indicate the extent to which the employee performs the following:Lifting / Carrying N R O F Activity N R O F10 lbs. or less X Sit XUp to 20 lbs. N R O F Stand N R O F XUp to 70 lbs. XWalk100 lbs. or heavier XBend XPushing/Pulling XSquat XKneel XTwist/Turn XClimb XReach over shoulder XDrive - Auto trans XType/Keyboard XDrive - StandardN R O F(N = Never; R = Rarely, 1-15%; O = Occasionally, 16-45%; F = Frequently 46-100%)

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